Posts Tagged bad management

Draw a Line!

The Rite Aid near my office has decided that there’s only one line. They don’t tell you that. There’s no sign, no stanchion, no line on the floor. Apparently some old ladies decided one day that there should be only one line, instead of a line for each register, and the manager, having the backbone one might expect, decided, okey dokey, that’s a great idea. But he also has the brains one might expect so he did absolutely nothing to make it obvios there is one line and give customers some idea where to stand in order to be in that line.

The result is that people kind of hang around not knowing quite where to stand and what to do and wait for the cashier to say, “Next.” Only no one really knows who is next. I’ll have to start going to the one a block farther away. Because this just doesn’t work.

Add comment July 15, 2008


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